Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase was delivered, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that has been installed into a vehicle or any of the installation supplies used.
- Any item that has been damaged due to mis-use or mis-installation.
- Any item that is returned more than 7 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval, amendment, or rejection of your refund. Partial refunds will be offered for products damaged by the customer or products missing any parts/supplies.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@syracusesynergy.com .
Exchanges
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at info@syracusesynergy.com.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you must use a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@syracusesynergy.com for questions related to refunds and returns.